We are looking for a full-time Guest Relations Coordinator to manage our properties, delight our guests, and keep our operations running smoothly.
Key Responsibilities:
- Reservation & Calendar Management: Oversee bookings, respond immediately to guest inquiries across multiple platforms, and optimize the reservation calendar to maximize occupancy.
- Guest Communications & Check-Ins: Act as the primary point of contact for guests, coordinate check-in/check-out logistics, and provide clear arrival instructions and support.
- Issue Resolution & Quality Control: Address and resolve guest complaints or property issues promptly to protect company ratings and ensure compliance with local regulations.
What We Are Looking For:
- Excellent communication skills and a passion for customer service.
- Strong multitasking abilities with sharp attention to detail.
- Problem-solving skills to handle unexpected situations with grace.
- Availability to work full-time, including occasional weekends/holidays depending on guest needs.