Restaurant Supervisor

Rahal Management Ltd

Job Description

We are looking for a Restaurant Supervisor who will deliver a high-quality operation and motivate our staff to provide excellent customer service. The ideal candidate will be an outgoing and highly self-motivated individual with previous experience in restaurants and great business development skills.

Responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards, ordering, stock control etc.

Responsibilities:

Coordinate daily front-of-house and back-of-house restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage the restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements:

Proven work experience in restaurant management / supervision
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes
Familiarity with restaurant management software, like Open Table and Peach Works
Strong leadership, motivational and people skills
Acute financial management skills