Warranty Administrator

Continental Cars Limited

Continental Cars are currently recruiting a full-time Warranty Administrator to join our Team for the VW, Audi, SEAT and Porsche brands.

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

Main Duties and Responsibilities:
• Accurately apply warranty conditions and entering into the dealerships automated system and liaise with manufacturer when in doubt
• Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
• Ensure that all warranty exchanged parts are adequately stored
• Reviewing warranty claims and correcting any errors
• Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer
• Ensure correct renditions of warranty claims with Franchise and applicable reporting on defective parts
• Maintaining good working relationships with the Service and parts Departments
• Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames
• Keeping abreast of all factory recalls and announcements
• Reconciling all warranty receivables and working with the accounting department to obtain payments
• Liaise with the service Manager to ensure the technical implementation of recall campaigns
• Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims
• Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns
• Maintaining all service and customer records as required by the warrantor
• To attend any required training organised by the Company
• To carry out any additional duties assigned by the Aftersales Manager

Qualifications

• An A Level of education
• Prior experience working in an automotive set-up
• Good verbal and written communication skills
• Computer literacy