Customer Care Representative's | Bi-Lingual

Med Connections Ltd

Customer Care - Job Responsibilities:

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering about the product and service questions and suggesting information about other products and services.
- Opens customer accounts and registers them by recording necessary account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Can answer in both Indian and English Language and or Ukrainian and English. Two positions are currently available.
- Meet the customer score card and sales targets to receive annual Performance Bonus

Qualifications

Vacancy 1 - Fluent in both English and Indian (both written and spoken).
Vacancy 2 - Fluent in both English and Ukrainian (both written and spoken).

Secondary Education
Additional languages will be a benefit;
Computer skills;
Team player and customer oriented;
Willingness to learn and expand horizons.