Assistant SPA Manager

db San Antonio Hotel + SPA

To provide Spa Treatments and various other spa therapies to patrons of Pearl Spas at db San Antonio Hotel + Spa, and to assistant the SPA Manager in day to day duties.

Qualifications

• Spa Reception Host including taking appointments, receiving payments and general administration as per the company’s policies and procedures
• Conducting and recording pre-treatment consultations
• Promotion of Spa treatment menu and upselling of products and services.
• The provision of spa therapies as scheduled which includes the cleaning and preparation of the treatment room with necessary equipment, oils, herbs.
• Performing other therapies/ treatments as offered in the spa menu including but not limited to various types of massages including lymphatic drainage, deep tissue , warm stone, Swedish massage and reflexology treatments.
• Conforming to company health and safety standards and principles in hygiene.
• To participate in Training and Development programs offered by the organisation.
• Maintain a climate of friendly cooperation
• Work within budgetary framework established for the department
• Consistently offer professional, friendly and engaging service.
• Maintain positive guest relations.
• Respond to guests’/ clients’ requests in a timely and efficient manner.
• When on duty,take full ownership of the Spa, to ensure that lighting, music and cleanliness are in line with the company’s standard operating procedures.
• Answer telephones in accordance with the company’s standard operating procedures.
• Follow departmental policies and procedures.
• The training and/or provision of handover to other therapists/ colleagues.
• Perform ad hoc duties as directed by Head of Department.