German Speaking Customer Service Representative

Alert Group

Alert Group is a iGaming company, based in Malta and offer her players a whole new experience in Sports and Casino.
We looking for a skilled German speaking customer service agent to join our team and contribute to our success.
The Customer Service Representative will be responsible for answering product and service questions and shall apply all efforts to respond to customer needs and ensure the best possible gaming experience.

Qualifications

Responsibilities:
-Resolve customer complaints via chat, phone and email
-Identify and assess customers’ needs to achieve satisfaction
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Provide accurate, valid and complete information by using the right methods and tools

Requirements:
-Excellent communication skills in both English and German (spoken and written)
-Strong computer skills
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize and manage time effectively
-Willing to work evenings and weekends on shift basis

Benefits:
We are based in the part of Malta that is only a short drive from the main beaches, principal touristy thoroughfares as well as shops and restaurants to every taste and budget.
Apart from a competitive salary, each Customer Service Representative gets a MaltaMenu food allowance card, obtains access to Company’s unique benefits portal.