Office Administrator

Advent Lifts Services Ltd

• Answering incoming call from customers whilst responding to several inquiries, managing
complaints and provide general information as requested.
• Assist in quotes as required.
• Manage and resolve customer complaints also by referring to the internal ERP System..
• Identify and escalate issues where necessary to the Administrative Support Supervisor.
• Provide product and service information to customers.
• Input all customer related information accordingly for record purposes on the internal ERP
System.
• Completing call logs and reports as may be requested for operational purposes.
• Up sell products and services to current and prospective employees wherever the opportunity
arises.
• Help maintain information to ensure service calls are completed and billed accurately.
• Maintaining and promote a positive attitude toward customers and fellow employees
regardless of the circumstances.
• Build positive relationships with customers, apply excellent customer care at all times and
oversee the preservation of both the clients’ and company’s property and equipment.

Qualifications

• Minimum of 1 year experience in a similar role within a customer oriented industry preferably in
after sales services.
• Excellent written and oral proficiency in English and preferably also Maltese.
• Strong proficiency with the Internet, Microsoft Office and electronic devices.