Operations Manager

Hard Rock Cafe

Join the rock team! Here at the Hard Rock Café Malta we are seeking individuals that are motivated and have a great energy to provide a first class and memorable experiences to our clientele. We have a passion for excellence. In fact, it defines who we are, love all, and serve all.

Qualifications

Role:
The Operations Manager supports café senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. The Operations Manager is also responsible for departmental P&L expense lines as designated by the General Manager.

Primary Responsibilities:
• Demonstrate financial comprehension of the café’s budget and P&L;
• Serve as mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards:
• Manage labour schedules in line with the café’s budget and forecast models;
• Successfully run a department and/or cost centre;
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brands standards;
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the café;
• Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guess interaction;
• Foster an environment of customer service in which all team members put the guest first in every situation;
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system;
• Remain an objective observer of the standards of service to ensure guest expectations of the brand and café;
• Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact;
• Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance;