IT technical support

AtoZ Electronics

Due to our expanding activities, we are looking for an IT technical support officer to join our technical department.
The successful candidate will be reporting to the technical department manager and will be responsible for the following:

• Fault finding and repairs on personal computers, laptops, tablets, Smartphones and other IT related equipment;
• Installing and configuring computer hardware operating systems and application;
• Prioritising and managing multiple open cases at one time;
• Pro-active approach and ability to handle issues;
• Maintaining quality standards on all support and repairs jobs to ensure customer satisfaction;
• Maintaining detailed records in line with Company policy;
• Constant communication with customers providing repair updates and other useful information;
• Establishing a good working relationship with clients;
• Maintaining good teamwork and communication skills with colleagues;

Qualifications

• An MCAST diploma in Computer Engineering / Hardware or other relevant qualifications;
• Experience in a similar position of troubleshooting and repairs;
• Excellent interpersonal and communication skills;
• A motivated and positive approach and be eager to learn;
• Excellent verbal and written communication skills in both Maltese and English. Other languages are considered an asset;
• Apple IOS knowledge considered an asset but not a must; and
• Flexibility.