Receptionist

Carisma Spa and wellness International

About Carisma Spa & Wellness

Carisma Spa & Wellness is an award-winning luxury wellness and skincare brand committed to delivering exceptional spa experiences and premium wellness services. We foster a culture of excellence, professionalism, and continuous growth.

Job Summary

We are looking for a friendly, professional, and customer-focused Receptionist to join our team. The successful candidate will be the first point of contact for our clients, ensuring a warm welcome and providing efficient support with bookings, enquiries, and daily spa operations.

Key Responsibilities
Welcome and greet clients in a professional and friendly manner.
Manage appointments, bookings, cancellations, and rescheduling.
Handle phone calls, emails, and client enquiries promptly and professionally.
Provide clients with information about treatments, services, packages, and promotions.
Assist clients with check-in and check-out procedures.
Maintain accurate client and appointment records.
Coordinate with therapists and the spa team to ensure smooth daily operations.
Handle payments and assist with billing when required.
Promote suitable treatments, packages, products, and memberships.
Support the team in achieving customer service and sales targets.
Address client concerns professionally and escalate issues to management when required.
Maintain a clean, organised, and professional reception area.
Follow company procedures, health and safety standards, and customer service guidelines.

What We Offer
Competitive salary.
Training and professional development opportunities.
Career growth within a luxury wellness brand.
Supportive and professional working environment.
Employee benefits and discounts.

If you are friendly, organised, and passionate about delivering exceptional customer experiences, we would love to hear from you.

Apply now and become part of the Carisma Spa & Wellness team.

Qualifications

Requirements

Previous experience in reception, customer service, hospitality, or a similar role is preferred.
Experience in a spa, hotel, wellness, or luxury hospitality environment is an advantage.
Excellent communication and interpersonal skills.
Professional, friendly, and confident personality.
Strong organisational and multitasking abilities.
Good telephone and customer service skills.
Comfortable handling bookings, payments, and administrative tasks.
Sales-oriented with the ability to recommend suitable services to clients.
Good computer skills and familiarity with booking systems is an advantage.
Fluent English is required; knowledge of additional languages is an advantage.
Flexible to work shifts, weekends, and public holidays when required.