Customer Service Agent (Romanian / English / Russi

UltraPrime Limited

Are you a problem-solver, an excellent communicator and a true people person? If so — we want you to join our award-winning Customer Service team based in our stunning offices in Malta!

The role — The Wow

You will be part of a seamless Customer Service function, working to deliver the best possible Customer Experience. This role offers excellent learning opportunities and real career progression.

Key responsibilities

Assist customers in Romanian, English, Russian and Ukrainian via email, live chat and telephone.
Collaborate with your team to reach the highest customer satisfaction and meet KPIs.
Translate promotional texts, customer surveys and other materials into the required languages.
Manage and maintain customer accounts.
Follow company policies regarding player safety, protection and responsible gaming.
Language requirements (essential)

Fluent (written & spoken) in Romanian and English.
Fluent (written & spoken) in Russian and Ukrainian.
(All four languages are required for this position.)
You’re great at

Clear written and verbal communication in Romanian, English, Russian and Ukrainian.
Strong Microsoft Office skills.
Customer-service experience (face-to-face, online or by telephone).
Multitasking and time management.
Extra awesome (nice to have)
Previous iGaming / online gaming industry experience
Additional language skills

What we offer

26 vacation days per year.
Relocation package (including flights, relocation bonus and accommodation).
Working from a nice office.
Health & life insurance and company doctor.
Lunch provided Monday–Friday.
Company discounts and events.
Great working atmosphere.
Good to know

Start date: rolling — training provided every second week.
Salary: base salary + bonus scheme.
Work hours: shift-based (customer service rota).
Location: Malta, St. Julian’s.
Generous relocation package offered.


How to Apply
Send your CV and a short message about yourself to our email address