Front Office Manager

LAS VEGAS RESORT LIMITED

We are seeking a professional and customer-focused Front Office Manager to oversee all front desk operations at our hotel. The ideal candidate will ensure smooth and efficient check-in/check-out procedures, manage front office staff, and uphold exceptional guest service standards. Responsibilities include supervising daily front desk activities, handling guest inquiries and complaints, coordinating with housekeeping and other departments, managing reservations, and ensuring compliance with hotel policies. Strong leadership, communication, and organizational skills are essential.

Key Responsibilities:

Supervise and train front desk staff

Ensure high levels of guest satisfaction

Handle guest concerns and resolve issues promptly

Monitor room availability and rates

Coordinate with housekeeping, maintenance, and other departments

Maintain accurate records of bookings and payments

Requirements:

Proven experience in a front office or guest service role

Strong leadership and team management skills

Excellent communication and problem-solving abilities

Proficiency in hotel management software is a plus

Flexibility to work various shifts, including weekends and holidays

Qualifications

Requirements:

Proven experience in a front office or guest service role

Strong leadership and team management skills

Excellent communication and problem-solving abilities

Proficiency in hotel management software is a plus

Flexibility to work various shifts, including weekends and holidays