General Manager

Toro Toro Restaurant Limited

TORO TORO RESTAURANT LTD is a steakhouse restaurant and represents Latin American culinary diversity in the hospitality industry.

We are looking for a General Manager with a passion for hospitality and a drive for excellence to oversee and operate our well-established and highly-acclaimed restaurant, TORO TORO at Mercury Tower by Zaha Hadid Architects.

The General Manager is responsible for overseeing all aspects of operations, management, and performance of two restaurants. This includes leading the team to ensure exceptional customer service, maintaining high-quality standards, financial management, marketing, and compliance with health and safety regulations. The GM will work closely with both restaurants' staff and upper management to achieve operational excellence and meet financial objectives.

Key Responsibilities:

*Ensure the smooth running of both restaurants by overseeing daily operations. This involves coordinating front-of-house and back-of-house activities, ensuring customer satisfaction, and maintaining operational standards.
*Recruit, train, and manage staff for both locations. This includes scheduling, conducting performance reviews, and fostering a positive and productive work environment.
*Develop and manage budgets, control expenses, and oversee payroll. Analyze financial performance and implement strategies to increase profitability. Ensure accurate financial reporting and compliance with all fiscal obligations.
*Uphold the highest standards of food quality and hygiene. Implement and monitor quality control measures to ensure compliance with health regulations and customer expectations.
*Customer Service Excellence: Foster an environment that delivers outstanding customer service. Address customer feedback, resolve complaints, and ensure guest satisfaction.
*Develop and execute marketing strategies to attract and retain customers. Oversee promotional events and collaborate with marketing teams to increase brand awareness and restaurant visibility.
*Ensure both restaurants comply with legal and regulatory requirements, including health and safety standards. Conduct regular audits and take corrective action as necessary.
*Manage supplier relationships, negotiate contracts, and ensure timely and cost-effective procurement of goods. Oversee inventory management and reduce waste.

Required Skills and Qualifications:
*Proven experience as a General Manager or similar executive role in the restaurant industry, preferably overseeing multiple locations.
*Strong leadership and people management skills.
*Excellent organizational and time-management abilities.
*Financial acumen with experience in budgeting and financial planning.
*Customer-oriented approach with a focus on service quality and satisfaction.
*Knowledge of marketing techniques and strategies specific to the restaurant industry.
*Familiarity with restaurant management software and POS systems.
*Understanding of health and safety regulations in the food service sector.
*Effective communication skills, both verbal and written.

Qualifications

Education:

*Bachelor's degree in Business Administration, Hospitality Management, or related field is preferred.
Relevant certifications in food safety and service management are advantageous.

Work Conditions:
*The GM may need to work evenings, weekends, and holidays, reflecting the operating hours of the restaurants.
*This role involves moving between two locations, requiring reliable transportation.
*Physical demands include standing for long periods and occasionally lifting heavy items.
*This job description can be customized to fit the specific needs and structure of the organization, as well as the characteristics of the restaurant under management.