Car Rental Sales Agent

Maze Car Rental

AMAZE Car Rental has an exciting opportunity for a Rental Sales Agent at our Malta Airport office. The rental sales agent provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our quality standards.

Responsibilities:

- Complete rental agreement with the customer, ensuring all details are correct and accurate
- Use company approved sales and service techniques when determining customer needs
- Offer optional products to meet customer wants and needs
- Prepare all rental and return documents accurately and completely
- Assist customers by effectively resolving all customer service issue

Qualifications

Skills Required:

- Excellent customer care and communication
- Ability to follow defined service and sales processes
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Basic computer navigation skills and knowledge of Microsoft Office applications
- Ability to work 40 hours per week including day and/or evening hours
- Must be able to read, write, speak and understand English very well
- Any additional languages shall be considered an asset