Executive Assistant | Headquarter

eeetwell

People at eeetwell work hard, have fun, learn A LOT and really grow. Right now, we’re looking for a passionate EXECUTIVE ASSISTANT to join us in our main Headquarter Office.

The person in this role will help our senior executive assistant in handling relationships with the company suppliers and for answering customer queries, complaints, compliments and feedbacks consistently and according to eeetwell’s customer experience guidelines.

We're looking for someone who has excellent written and spoken English, able to write accurately, concisely and with a good dose of personality.

The perfect candidate is able to resolve contacts and exceed customer expectations – being calm, professional and methodical in dealing with sensitive or tricky customer/supplier/internal issues.

Qualifications

- You have excellent verbal and written communication skills and the confidence to handle both complex and sensitive contacts.
Excellent judgment on when to escalate an issue and experience of resolving sensitive contacts.

- You have strong interpersonal skills, and are willing to work closely to our supply chain partners to ensure deliveries are made in time

- You are able to manage social media customer service, phone and email channels, and executive office.

- You are passionate about listening to customers and exceeding their expectations

- You have deep knowledge in how to work with Excel & Word

- You know how to imput data in excel sheets in a meticulous way