Customer Support Specialist

Recruitment

Our client, a leader in the provision of school management software, is seeking to recruit a Customer Service Specialist to join their growing team.

Who you are:
You are a tech-minded, a problem-solver and you want to work in close-knit team in a workplace with an unbureaucratic culture and healthy work-life balance. You are inquisitive with sharp analytical skills, and pride yourself in your proven ability to build and maintain excellent relationships with clients. You are organized, outgoing and efficient. You are able to handle pressure, have a genuine interest in clients, and really do want to help people.

Qualifications

Requirements:
-Previous work experience in a Customer Service role;
-Experience using customer service software such as Zendesk;
-Excellent command of spoken and written English.

Desirable:
-Able to speak Maltese;
-SQL knowledge;
-Experience working in an academic or administrative position in a school.